Scan → Rate → Share feedback → Review insights
A feedback loop your team will actually keep using, live in under ten minutes.
Step 1
Create your business profile
Add your company name, logo, location, contact information and Google Place ID. RateFlow uses this to brand your feedback page and route positive customers to the right review destination.
Step 2
Generate your QR code
The platform automatically creates a branded QR code, a table card and a printable poster sized for counters, tables, mirrors, rooms or reception desks.
Step 3
Customers share their experience
Customers scan the code with any phone camera, select a rating and optionally leave a comment, a category and their contact details. No app, no login.
Step 4
View insights and take action
Track ratings, review clicks, private feedback, customer comments and recurring trends. Assign issues to staff, add internal notes and mark them resolved.
Smart routing
You choose what happens after each rating.
Positive experiences get a friendly invitation to your public review page. Everything else stays private.
Riverside Kitchen
Harbour Street
How was your experience?
Takes less than 30 seconds.
Select a rating to continue
Routing threshold
You decide which ratings see your public review page. Everything below the threshold stays private in your dashboard.
Positive experience
- Thank-you screen
- Button to your connected review page
- Friendly, non-pushy invitation
- Click tracked in analytics
Critical feedback
- Acknowledgement message
- Saved privately, never published
- Optional contact request
- Instant notification to your team
RateFlow never hides or blocks reviews. Every customer can still post publicly at any time — routing simply decides who is invited to do so from the thank-you screen.